Service is the emotional connection that links the customer and the kitchen, and no restaurant understands this better than Chapter One. Most of the attention paid to Ross and Jessica Lewis’s restaurant focuses on the extraordinary cooking which head chef Eric Matthews and his team produce. But Chapter One’s secret is, surely, the extraordinary level of service that sets the restaurant apart, and makes it the best-loved destination in Dublin. General manager Danny Desmond heads up the best crew of people, and everything they do is deeply considered: a first-time visitor remarked that “even the way they pour a glass of water” is special. Together, the food and the service make Chapter One as fine a restaurant as you could eat in, and Mr Lewis’s modesty and work ethic galvanises his team for every service.
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